Shipping and Returns
Free shipping in North America.
Currently, we are only offering shipping within North America. If you're outside this zone and would like to know when we reach your shores, though, please feel free to sign up for updates and we'll send you a note as soon as we can offer you our adventures!
Anticipated delivery timeframes:
- 6-8 business days within Canada, and
- 8-12 business days in the United States.
Please note that, given the current circumstances around Covid-19, we are experiencing delays through USPS. We will endeavour to keep you updated.
Customs & Duties: Each Chapter is delivered in an envelope via Letter-Post, as such you will not be charged duties on this product.
Additional Bank Charges: Purchaser is responsible for any incremental bank or credit card charges such as foreign transaction fees.
Returns and Lost or Damaged Goods: CCC does not offer refunds for damaged goods, but we will offer to replace the goods that were damaged. Please send photos and list of damaged items to firstname.lastname@example.org
Returns: Due to the nature of our products, we do not refund or deal with returned items. We do not ask or allow customers to send us our products as returns. Exceptions may include:
Items refused by the recipient on arrival (returned immediately via postal carrier.) In these cases, customer service has options to offer the purchaser: to resend the mailing (on the assumption that it will not be refused again); to restart the experience for another recipient; to offer a Gift Card (not refund) for the product in question. There will be a shipping cost associated with the resend which is solely at the discretion of the customer support team.
CCC error (e.g., the wrong mailing was shipped; the mailing went to the wrong recipient) In these cases, customer service can arrange to have a replacement sent out free of charge.
CCC does NOT accept returns or exchanges for the following reasons:
The recipient is unhappy with the product (doesn’t like the story, quality of the work, did not understand what they were ordering, etc.)
Spoilers when an experience has been “undermined”.
Shipping and Delivery: Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier.
Lost mailings: When items are lost by the mail courier, CCC will work to resolve the issue and ensure your items are replaced. CCC does not provide refunds or replacements for items that go missing once delivered, or when provided with incorrect shipping addresses. Furthermore, all missing shipments or items must be reported within 30 days of shipping to qualify for consideration of replacement or possible credit based on product availability. If the product is available, a replacement will be shipped, and a refund will not be issued or considered.
A product is only considered lost after 15 business days. Delays in the US postal system will affect delivery times, as such, a replacement will not be sent before that time.
Confirmation of delivery: CCC will provide email notifications at the time of shipping for all mailings at the email address associated with the Purchasers CCC account. Given the nature of the product, we do not offer tracking on shipments.
Damaged items: This refers to damages to the contents of mailings that are believed to have incurred at point of origin or in transit, and must be reported by Purchaser within 48hrs after registered delivery of the mailing in question, or 48 hours after the arrival of the final mailing/reveal of a gifted experience/curiosity where tracking is applicable. Furthermore, all reported damages must be detailed and include a photo in the email submission. Damaged items will be reviewed at that time by the support agent, and a replacement will be issued only for damaged products themselves and does not cover or include packaging or shipping costs of the said item. Blemishes to packaging will not be considered as part of a damaged item. All replacements and credits/refunds will be at the discretion of customer support.
Shipping costs: All orders will be reviewed for shipping restrictions, and if necessary, you will be contacted by a member of our team for shipping arrangements.